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Centerplate NBSE provides the highest
level of quality service to our clients and guests. In order to execute all
events with the utmost professionalism, we have developed deposit and guarantee
policies. As exclusive caterers, all food and beverage intended for consumption
within this facility must be purchased through Centerplate NBSE.
Pre-Planning
Your event is most important to us. It is necessary, therefore,
that the information for hosted events (dates, times, locations, estimated
attendance, menu selection(s) and public food service needs (show hours, meeting
schedules, registration times) be provided a minimum of six (6) weeks prior
to the start of the event.
Deposit Policy
A signed Banquet Contract and deposit are needed in order
for services to occur. All payments payable to Centerplate NBSE.
For First Time Clients:
We are required to receive one hundred percent (100%)
payment no later than two weeks prior to the scheduled event, with fifty (50%)
deposit six (6) weeks in advance with signed contracts.
For Return Clients:
Ninety percent (90%) of the payment is due no later
than two weeks prior to the event, with the entire balance due within thirty
(30) days of the invoice date. A fifty (50%) deposit is required six (6)
weeks prior to the event. If the total payment is less than $1,000.00, total
payment is due no later than two weeks prior to the event or if less than
two weeks out, total payment is due at signing of contract (minimum of one
week).
The deposit is non-refundable should function be canceled within the
two-week period prior to the scheduled event. The above deposit policy
may not be modified without the written consent of an executive officer of
Centerplate NBSE.
All advance payments must be in the form of a company check
drawn on a US Bank. In the event the amount is less than $1,000 the payment
may be placed on any credit card accepted by Centerplate NBSE.
GUARANTEE
In order to insure that proper planning and execution of the event
may occur, the client is required to guarantee the minimum number of attendees.
The client is responsible for payment of the minimum guaranteed or the
number served if higher than the guarantee on the night of the event.
The client
assumes the responsibility to establish minimum guaranteed attendance.
Any change in the guarantee number of guests is also the responsibility of
the client. Guarantee changes must be communicated in writing and must meet
with the time constraints specified below. In the event time constraints are
not met, charges will be based on the original estimated attendance at the
time of the contract signature.
For 1 to 500 Person Events: the final guarantee
shall be confirmed at least three (3) business days prior to the event.
II.
For Events 501-1000 Persons: the final guarantee shall be confirmed at
least five (5) business days prior to the event.
III. For Events of 1001 or
More Persons: the final guarantee shall be confirmed at least ten (10)
business days prior to the event.
Centerplate NBSE will allow for numbers greater
than the guarantee by preparing for five percent (5%) over the guarantee
up to thirty (30) additional guests maximum. Increases in attendance given
after the final guarantee deadline will be subject to additional charges.
A ten percent (10%) charge will apply to the per person price of the increased
attendance if in excess of thirty (30) guests. Volume Services America/NBSE
cannot be responsible or liable for serving these additional guests, but will
make every effort to do so based upon availability of additional products,
service staff and space.
While the client may elect to finalize their account
by check, credit card or cash, Volume Services America/NBSE also requires
that a major credit card be left on file in our office before your event
begins so that any onsite replenishments or additional reorders may be processed.
A $1,000.00 chargeable limit per day is established for anticipated additional
charges. Please be advised services will not be provided without the signed
credit card authorization on file prior to the event.
If you have any questions
regarding prepayments or billing please contact the Executive Director of
Catering Operations or our Controller.
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